1. Delivery of Digital Products
All products sold on this website are digital items. After your payment is successfully processed by iyzico, the digital product (such as a theme or plugin) is delivered electronically, usually through a download link or access in your customer account. No physical shipment is made.
2. Non-Delivery Issues
If you do not receive access to your digital product within a reasonable time after payment, please contact us at contact@graffizen.com. We will investigate and ensure that you receive your product or resolve any technical issues.
3. Refund Conditions
Because our products are digital and immediately accessible after purchase, refunds are only provided in limited situations such as:
- The product was not delivered due to a technical problem.
- The downloaded file is corrupted or cannot be accessed and the issue cannot be resolved.
Refunds are not provided for:
- Change of mind after purchase.
- Accidental or incorrect product selection.
- Issues caused by improper hosting configuration or incompatible server environments.
4. Support and Updates
Most products include a defined support and update period (for example, one year of updates and support) as described on the product page. During this period, we will provide reasonable assistance and bug fixes.
5. Contact
For any questions regarding delivery or refunds, please contact us at contact@graffizen.com.